How to Assess Brand Perception in the B2B Market

Brand perception in B2B markets does not serve to create superficial emotional appeal, but rather to fulfill a much more pragmatic role: reduce perceived risk in purchasing decisions, sustain long-term commercial relationships, and differentiate the value proposition where price and delivery truly matter.

To structure this diagnosis with methodological rigor, we developed BrandIntel, the brand equity assessment module of Hub Link Estratégia. This module also can be used to assess B2C and B2B2C brands (more about it in the box).

Based on David Aaker’s classic framework and adapted for the operational reality of market and competitive intelligence projects, BrandIntel combines a fixed core of universal B2B dimensions with sector-specific and custom axes. This allows us to analyze everything from corporate reputation and delivery reliability to technical specialization, generating weighted scores and radar charts that facilitate strategic reading.

This tool serves to measure the brand value of Link’s clients as well as their competitors, allowing for comparative analyses. Based on this, our team can generate recommendations for reinforcing certain brand aspects, adjustments to sales battle cards, and packaging changes, for example.

The tool is designed for critical moments such as post-acquisitions and M&As, strategic repositioning, expansion into new markets, or brand erosion diagnostics. Additionally, it features an integrated analytical assistant that helps with executive synthesis, evidence gap identification, and strategic recommendations.

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Screenshot showing the use of RiskThreshold. The example displays the monitoring dashboard with ACME Motors’ risk and threat factors. The listed risk factors are foreign exchange risk, with the dollar as the indicator; economic crisis, with monthly IPCA inflation and monthly INPC inflation as indicators; dissatisfaction with the brand or products, with the Reclame Aqui complaint index as the indicator; and price war, with four competitors being monitored. For each factor, the current status or value is shown alongside the defined threshold value. Each factor also displays the monitoring result, indicating whether the risk factor is stable or accelerating and which factors require attention.

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Did you know that Link Estratégia has its own methodology for monitoring risks and threats to your business? It is called RiskThreshold and is one of the monitoring modules available on Hub Link Estratégia, our market and competitive intelligence platform. Using RiskThreshold, decision-makers can monitor what we call Critical Failure Factors (CFFs) for the business.

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Beyond Competitors: How Market & Competitive Intelligence Transforms Your Internal Operations

Some people think market and competitive intelligence is limited to directly monitoring competitors: what rivals are selling, how much they are charging, and how they are positioning themselves. While this assessment of competitors’ activities is essential, limiting market and competitive intelligence (M&CI) to that alone means overlooking much of its value.